Frequently Asked Questions

Have questions? We're happy to answer them.

How does the donation process work?

Once you sign up, we will review your health profile and contact you if you might qualify for a research study. If you may qualify for a study, a clinical research coordinator will contact you within 48 hours to confirm your health information and tell you more about what is required to participate in a certain study. When you are ready to be scheduled, your clinical research coordinator will work with you to schedule an at­-home visit. One of Sanguine's mobile health staff members will meet you in the privacy and comfort of your home to explain the research study and perform the blood collection.

Will I be compensated for my time?

Yes. Compensation varies by study. For most preclinical studies where no medical interventions are performed, we will provide you with a $50 deposit on a MasterCard gift card for each home visit. The balance will be available to you within 24 hours of your appointment. You can use this card wherever MasterCard is accepted.

I don’t have health insurance. Can I still participate?

Yes. However, to participate in most studies, you will need to provide proof of your diagnosis, as explained here. Even if you are not currently seeing a physician, you can still sign an authorization for Medical Record Release from your former physician that can serve as proof of diagnosis.

I signed up online but didn’t get a phone call. What happened?

After you provide your basic health information, we will review your health profile within 48 hours to see if you might qualify for a research study. If you do not qualify for any of our current studies when you sign up, we will keep your contact information on file and reach out when we have a study that matches your health profile.

What can I expect from my first call with a clinical research coordinator?

When a clinical research coordinator calls you, he/she will ask you questions regarding your medical history to determine if you qualify for any of our current studies. He/she will also walk you through the Informed Consent process and what you should expect going forward. Depending on the study, we may ask you to sign a Release of Medical Records so that we can provide the researchers with additional information they need to conduct their study. Please have your physician’s contact information available.

What documents should I have ready?

In order to participate in any condition­-specific research study, you must provide proof of your diagnosis, which may include:

  • - a copy of your medical records
  • - a visit summary from a doctor’s appointment
  • - a medical diagnostic report
  • - a bill from your insurance company with your name and diagnosis

Certain studies may require additional documentation. Your clinical research coordinator will inform you if this is the case.

Why does Sanguine need my medical information?

We may ask you to sign a Release of Medical Records so that we can provide researchers with the data they need to conduct as comprehensive of a study as possible. Your de­-identified medical information will help translate laboratory results from collected samples into clinical information that may be used to develop new therapies and/or diagnostics.

Is my information kept private?

Your safety and privacy are our primary concerns. All private health information (PHI) provided to Sanguine is kept confidential and coded, so no one can identify you or connect you with your medical information. No samples we share with researchers contain any information that can directly identify you.

We implement policies and procedures to protect your PHI in compliance with the law. If you want to learn more about your privacy rights, please see our Privacy Policy.

Where will the appointment take place?

For your safety and the protection of your privacy, Sanguine's mobile health staff will only meet you at your place of residence. Certain circumstances may permit Sanguine staff to meet you at your place of work. These are evaluated internally on a case­-by-­case basis. Please let your clinical research coordinator know if you are uncomfortable participating from your home.

How are mobile health staff members selected and screened?

All of our mobile health staff undergo an extensive background check and screening process, ensuring that only the most experienced and trusted mobile health staff are a part of the Sanguine team.

How should I prepare for my appointment?

Preparation varies depending on the type of appointment. Your clinical research coordinator will review preparation needed before your appointment. For appointments that require blood draws, hydration is key. Not being sufficiently hydrated can make it difficult to find a vein. Drink at least 2 glasses of water before your appointment. In addition, please refrain from drinking alcohol 24 hours prior to your blood draw.

How will I know who to expect on the day of my appointment?

When you are scheduled for an appointment with one of our trained mobile health staff, you will receive a confirmation email containing your appointment date and time, along with the name of your mobile health staff member.

How long will the appointment take?

The appointment may take anywhere from 30 to 90 minutes, depending on the study. While most appointments only take 30 minutes, each participant is unique and circumstances may vary.

What if I need to reschedule or cancel my appointment?

If you need to reschedule or cancel your appointment for any reason, please call or email your assigned mobile health staff member as soon as possible. If you cannot get in contact with him/her, please call us at (855) 836-4759.

What happens if my mobile health staff member is late?

Our mobile health staff are very punctual and will arrive at your appointment within 10 minutes of the allotted time. If a staff member expects to arrive outside of this window, they will call you directly. If 10 minutes has passed and you have not heard from him/her, please call us at (855) 836-4759.

How much blood will be drawn?

Depending on the study, approximately 5-6 tablespoons of blood will be drawn. For comparison, donating blood at a blood bank typically requires 32 tablespoons (1 pint) of blood. Certain studies may also require a urine sample. Your clinical research coordinator will let you know how much blood, if any, is required and if a urine sample will be necessary.

Will I get test results from Sanguine?

No. We collect blood and other samples from donors in order to provide scientists with quality samples for their research. We do not perform diagnostic tests.

Where is my sample going?

We provide samples to researchers around the world. When you participate, your blood is sent to the lab to be processed, or directly to the researchers to be analyzed for their studies.